epiv3 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is stored and used, and the rights you hold as a data subject under applicable privacy law.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
epiv3 collects only the categories of personal data that are necessary for providing our services, meeting our legal obligations, and maintaining platform security. The categories of data we may collect include:
epiv3 collects personal data through the following channels:
epiv3 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity verification (KYC) | Legal obligation (anti-money-laundering compliance) |
| Fraud detection and prevention | Legitimate interests of epiv3 and its players |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| Marketing communications (where opted in) | Your explicit consent |
| Platform analytics and improvement | Legitimate interests of epiv3 |
| Retention of transaction records | Legal obligation (financial record-keeping) |
Where we rely on legitimate interests as our legal basis, we conduct a balancing test to ensure our interests do not override your fundamental rights and freedoms. You may request details of any such balancing test by contacting us as described in Section 15.
epiv3 uses the personal data we collect for the following purposes:
To create and maintain your account, process bets and casino wagers, settle winnings, facilitate deposits and withdrawals through your chosen Indonesian bank, and provide 24/7 customer support in English and Indonesian.
To verify your identity, age, and residential address in compliance with our KYC obligations; to screen your details against international sanctions lists and Politically Exposed Person (PEP) databases; and to satisfy anti-money-laundering (AML) and counter-terrorist financing (CTF) requirements imposed by our licensing authority.
To detect, investigate, and prevent fraudulent activity, multi-account creation, bonus abuse, match-fixing, collusion, and unauthorized account access. Device fingerprinting and IP analysis are used as part of our security infrastructure. Accounts flagged during automated screening are reviewed by our security team before any action is taken.
To monitor betting patterns for indicators of problem gambling behavior; to enforce deposit limits, loss limits, and self-exclusion restrictions set by players; to send reality-check notifications; and to communicate welfare resources when our monitoring systems identify concerning activity on your account.
To analyze aggregate, anonymized usage data to improve platform performance, optimize the user interface, refine our odds compilation processes, and develop new features and betting markets relevant to Indonesian players — including sports markets covering BRI Liga 1, the EPL, Champions League, and Timnas Indonesia international fixtures.
Where you have provided explicit consent, to send you promotional offers, bonus notifications, and event-specific campaigns (such as those tied to Idul Fitri, Ramadhan, or major football tournaments). You may withdraw marketing consent at any time by updating your communication preferences in your account dashboard or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
epiv3 does not sell your personal data to third parties. We share your data only in the following limited circumstances:
We engage third-party processors who act strictly on our documented instructions to deliver specific operational functions, including: KYC verification platforms, payment gateway operators, game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming), cloud infrastructure providers, and customer support software vendors. All processors are contractually bound to handle your data securely and in compliance with applicable data protection law.
We may be required to disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies when mandated by a valid legal order, court direction, or applicable statute. epiv3 will, to the extent permitted by law, notify you of any such disclosure request unless we are legally prohibited from doing so.
In the event of a merger, acquisition, restructuring, or sale of substantially all assets of epiv3, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material change to the applicable privacy policy before the transfer takes effect.
We may share your data with additional third parties in circumstances not listed above if you have provided explicit prior consent to that specific sharing. You may withdraw such consent at any time without affecting the lawfulness of processing carried out before withdrawal.
epiv3 never sells, rents, or trades your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your data is shared only as described in this section and under strict contractual controls.
epiv3 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory retention obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized aggregate data may be retained indefinitely for statistical and analytical purposes.
epiv3 implements a layered security architecture to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While epiv3 employs robust security measures, no system is entirely immune from risk. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorized access to your account.
As a player on the epiv3 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 calendar days of receipt of a verifiable request.
You have the right to request a copy of the personal data epiv3 holds about you, along with information about how it is used, where it is stored, and with whom it is shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Some corrections may require re-submission of KYC documentation.
You may request deletion of your personal data in circumstances where we no longer have a legal basis to retain it. This right is subject to our legal retention obligations — we cannot erase data we are required by law to keep (e.g., AML transaction records).
You may request that we temporarily restrict our use of your personal data while a dispute about its accuracy or the lawfulness of our processing is resolved.
Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to direct marketing at any time, which we will honor without delay.
Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
epiv3 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data belonging to any individual under the age of 21 years. Registration is prohibited for persons under this age threshold, and age is verified as part of our mandatory KYC process.
If epiv3 discovers that personal data has been collected from a person under 21 years of age — whether through a fraudulent registration, parental report, or our own monitoring — we will immediately suspend the associated account, void all bets placed, return eligible funds to the deposit source, and permanently delete the personal data of the minor from our systems, except where retention is required to document the incident for compliance purposes.
If you are aware of a minor who has gained access to the epiv3 platform, please report this immediately to [email protected]. We take the protection of minors with the utmost seriousness and will act on all credible reports without delay.
The epiv3 platform integrates with a range of third-party service providers whose software, APIs, and infrastructure form part of our product delivery. These include game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as our Indonesian banking integration partners and KYC verification vendors.
Each third-party provider operates under its own privacy policy and data handling practices. While epiv3 contractually requires all processors to meet minimum data protection standards consistent with our obligations, we cannot accept responsibility for the independent privacy practices of third-party controllers operating outside our data processing agreements.
The epiv3 platform does not contain links to external websites for general browsing purposes, and we do not embed third-party advertising networks that would collect your data for their own commercial targeting purposes.
As an internationally licensed online gaming platform serving players across Indonesia, epiv3 may transfer your personal data to servers and processors located outside Indonesia. Such transfers may occur where our cloud infrastructure, game software providers, or KYC verification partners operate data centers in other jurisdictions.
Where personal data is transferred internationally, epiv3 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections applicable in Indonesia. These safeguards may include contractual clauses between epiv3 and the receiving party that bind the recipient to data protection standards consistent with internationally recognized frameworks.
By registering an account on epiv3 and accepting these terms, you acknowledge that your personal data may be transferred, processed, and stored in jurisdictions outside Indonesia. If you have concerns about specific international transfers of your data, please contact us using the details in Section 15.
epiv3 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our service offering. Material changes — those that meaningfully affect your rights or the way we use your personal data — will be communicated to registered players via email or a prominent platform notification at least 14 calendar days before the changes take effect.
Non-material updates, such as clarifications of existing language, typographical corrections, or additions of new data categories that do not alter the fundamental nature of our processing, may take effect immediately upon publication. The "Last Updated" date at the top of this page will reflect the date of the most recent revision in all cases.
Your continued use of the epiv3 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the amended policy, you should discontinue use of the platform and may request account closure in accordance with the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact our Data Protection team through the following channels:
If you submit a data subject rights request, we may need to verify your identity before we can action it. This is to protect your data from unauthorized disclosure. We will ask you to confirm your registered account details and may request a copy of a government-issued identification document.
If you believe that epiv3 has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, and you are not satisfied with our response to your complaint, you have the right to escalate your concern to the relevant data protection supervisory authority or to seek resolution through the dispute process set out in our Terms & Conditions.
All data subject rights requests are handled by our dedicated compliance team and are treated with strict confidentiality. We do not charge a fee for exercising your rights under this policy unless requests are manifestly unfounded or excessive in frequency.
Our data protection commitments go beyond legal compliance. Here are six core principles that guide every decision epiv3 makes about your personal information.
All data in transit is protected by TLS 1.2+ encryption. Sensitive stored data is encrypted at rest using AES-256, ensuring your information is secure at every stage.
epiv3 collects only the personal data that is strictly necessary for delivering our services and meeting our legal obligations. We do not collect data speculatively or for undisclosed purposes.
Your personal data is never sold, rented, or traded to unaffiliated third parties for commercial or marketing purposes. We share data only as disclosed in this Privacy Policy.
Access, rectify, export, or erase your data at any time. Our compliance team processes all data subject rights requests within 30 calendar days with no fees charged.
We retain your data only for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or irreversibly anonymized.
In the unlikely event of a data breach affecting your personal information, epiv3 will notify you and the relevant authorities promptly and transparently, in accordance with applicable law.
Our support team is available 24/7 to assist with any privacy-related inquiry, data subject rights request, or account concern. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
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